Situation report: Adding Value to an RFP

The Situation: A client was dissatisfied with their administrator, and desired to get the maximum benefit for budgeted dollars.

The Challenge: To select a vendor who would encourage dentists to provide appropriate care and to enhance benefits with little or no additional cost.

Actions Taken: Working as a technical resource to a large benefits consulting firm, we identified qualified vendors, and contributed clinical selection criteria to their extensive RFP. We assisted our consulting partner by analyzing each vendor's strengths and weaknesses, from a clinical quality viewpoint. We helped to negotiate rates with the vendor and facilitated implementation of the program.

The Results: Our client benefited from the hiring of a strong dental administrator who agreed to pay for a portion of the costs to monitor their performance.

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